Serial Number Locked (VDL)

[drumzx]

TWS edit: topic title


Hello Hugh,

I am trying to recover from the death of my previous desktop and workikng on reloading all of the separate softwares to run Sibelius, VDL and Kontakt 5.  Yesterday, I was working on loading 2.5.5 into Kontakt 5 and successfully added the VDL library.  I tried to activate it following the prompts so it asks for my VDL serial number (from my 2.5 upgrade case I am presuming) which I entered.  After entering the serial number, it tells me "the serial number is correct".  But when I go to activate it from there, it gives me this: "Error 1005:  The serial number is locked."  I have tried it several times and as you'd guess, without any success (yes, I'm of the mindset that if I keep trying, I'm sure I'll wear the computer down. . .).

I am not sure where I go to unlock it or what the next step would be.

Thanks,
Steve

[Bill]

You tried activating it through the NI Service Center with no success?

If that's the case, you'll need to contact Tapspace, info@tapspace.com, and possibly NI.  Start with Tapspace though.

[drumzx]

No, I have a problem with the Service Center also.  Every time I try to start Service Center, the program tells me something like "Service Center has stopped working.  A problem has caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available." 

Nothing ever comes of that message.  I close it, uninstall it, reload it. . .nothing changes with regards to the Service Center problem.

[The Write Score]

Steve, this is something we're not going to be able to help you with, other than to recommend you follow Bill's suggestion and contact Tapspace before NI.

TWS