Kontakt Not Loading Instruments

[John Max McFarland]

Hi,

I posted on the tapspace forum and didn't receive a response.  Hoping that maybe I could get some help on here since I'm not sure if it's an issue with a template or soundset.  I'll copy and paste from the tapspace forum and include screen shots.  Hoping I can get some guidance.  I've even tried reinstalling Sibelius and I'm getting the same errors. 

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I just had a freak incident similar to what tablackstock is talking about.  I opened up my computer to find that my usual Sibelius desktop icon was missing.  I checked in the recycle bin and noticed it was in there for some reason.  I restored it and now playback is not working.  I've attached a screenshot of the mixer.  Basically, all the staves are making sounds, but the master isn't playing back.  I'll keep researching, but I didn't know if this is something you've dealt with in the past. 

Update:  I'm also getting a C++ runtime error (attached screen shot).  I'm not sure if that helps in finding the solution.

Update2:  I also noticed that there are no instruments being loaded into Kontakt 4 (Another Screenshot attached)."

Here are some specs:
Windows 8
Sibelius 7.1.3
Kontakt 4
Virtual Drumline 2.5.5
WriteScore template v.7

[Hugh Smith]

Hi John, welcome to the forum.

1) Does Kontakt Player / VDL work in stand alone?
2) Something else is wrong if you're getting a runtime error. I'd try re-installing Sibelius for that.

[John Max McFarland]

Hugh,

It does not work in standalone.  The virtual drumline library didn't even show up in my Kontakt 4 list.  I just received this error (Screen Shot).  Not sure why this is happening.  Everything has worked fine until just the other day.  Thanks for your help!

[Hugh Smith]

Hmm, yeah, not good. What comes to mind is to re-install Kontakt Player and the VDL library (doing so may clear up the runtime issue also). Otherwise ...

I know you already posted there, but you're gonna want to hit the Tapspace guys up for that one.

[John Max McFarland]

Thanks, Hugh.  I was able to get the library to load in Kontakt Player 5 as a standalone, but whenever I open a score in Sibelius, kontakt still doesn't automatically load the sounds.  I can manually drag the instruments into kontakt and get them to playback in Sibelius, but I don't think that's a good workaround in this case.  I'll hit up Jim and Murray, but I just didn't know if this is something you've seen before. 

[Hugh Smith]

Do you have the most recent VST files from Kontakt Player in Sibelius' VST folder?